Shipping Policy

Order Confirmation

Once your order ships, you’ll receive a confirmation email with a tracking number so you and your pet can follow the parcel shipping status together.

Delivery areas

We can ship to most countries worldwide that can normally receive international parcels. (Except for remote countries or regions, remote islands, or areas that are inaccessible by logistics) . So no matter where you and your furry friend are, chances are we can get your order to you! If you're unsure whether we deliver to your location, feel free to contact us at petsgofun@gmail.com before placing your order.  

Shipping Method 

• International Standard Shipping and International Express （after the item parcels arrive in your country, it will be delivered to your door by your local postal company, or UPS/FedEx/DHL).

Shipping Fees

• No Shipping Fees Required! Free Shipping for All Orders！
  

Processing &  Delivery Time

• Order Processing Time: 2–3 business days
• Delivery Time: 7-14 business days (depending on your location and shipping method) 

Please note: Delivery times may vary due to high demand, holidays, or customs delays. 

Lost or Delayed Packages

If your order hasn’t arrived within the estimated time frame, don’t worry—we’re here to help! Just tell us a message at petsgofun@gmail.com , and we guarantee to help you solve problem.

Shipping Changes

Before Shipping

Change of Address: No charge fee.

Exchanges Item: No charge fee

After Shipping

Change of Address: If you successfully change your address, $30 will be charged as a processing fee. If you fail to change your address, you may reject the package and 20% of the order amount will be charged as a reshipping fee and processing fee.

Exchanges Item: If you successfully exchange the item, $30 will be charged as a processing fee. If you fail to change, you may reject the package and 20% of the order amount will be charged as a reshipping fee and processing fee.

Other Questions

If you have any other questions, you can visit our FAQs page or contact us at petsgofun@gmail.com