Your Order Number is included in your order confirmation email — it usually looks something like #PFG10001. You’ll receive it right after you place your order (check your inbox or spam folder if you don’t see it right away).

Uh-oh! Typ a wrong phone number or shipping address? Don't worry, If you catch it quickly, email us at petsgofun@gmail.com with the correct info. If your order hasn’t shipped yet, we can fix it. Once it's shipped, though, we might need to chase it down with the carrier.

We accept Visa, MasterCard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay for a smooth and secure checkout.

Currently, our system accepts only one form of payment per order.

Yes, absolutely! Our site uses SSL encryption and trusted payment gateways to protect your data and privacy.

We currently ship to most countries worldwide - so no matter where you and your furry friend are, chances are we can get your order to you! If you're unsure whether we deliver to your location, feel free to contact us at petsgofun@gmail.com before placing your order.

Once your order ships, we’ll send you a confirmation email with a Tracking Number included. If you can't find it, feel free to bark at us via email — we’ll sniff it out for you.

• Standard Shipping is Free for all orders
• Express Shipping is not eligible for free shipping and includes a 15.99$ shipping charge

Orders are typically processed within 1–3 business days after payment is confirmed.

• Standard shipping typically takes 5–10 business days.
• For remote areas or international orders, please allow up to 15 business days.
• Express option takes 3-7 business days.

First, check around your home or building (sometimes carriers leave it in hidden spots). Still no luck? Let us know at petsgofun@gmail.com and we’ll do some detective work with the delivery team.

Contact us petsgofun@gmail.com with your order number.
Once we confirm the package is lost, we’ll either send a free replacement or issue a full refund, depending on the situation.

At Petsgofun, your satisfaction (and your pet’s tail wags) mean everything to us. If something doesn't match your expectations with your order, we’re here to make it better. We accept returns within 30 days of the delivery date. For any after-sales issues, please contact us through petsgofun@gmail.com. We'll provide a solution tailored to your specific case.

For more details, please check here. View more→

Once your return is approved and inspected, your refund will be sent to your original payment method in 5–7 business days.
Depending on your bank or credit card provider, it may take a few extra days for the refund to appear in your account.

If it’s our mistake (defect or damage), we’ll cover it. If it’s a personal change, you’ll handle return shipping.

Yes, please contact us first before sending any items back. This helps us verify your return, provide the correct return address, and ensure a smooth and fast process.
Just email us at petsgofun@gmail.com with:

• Your order number
• The item you’d like to return
• The reason for the return

🐾 Unapproved returns may not be accepted or refunded, so please get in touch before mailing anything back.

Our self-cleaning box is safe for cats over 3 months old or 4 lbs. For younger kittens, we recommend using a manual litter box first.

Yes, We design our toys with durability and safety in mind, suitable for both small and large pets. Please always supervise playtime.

It dries your pet gently and evenly without noise or stress. Ideal after baths, especially for long-haired breeds.